--- title: How do I add new product to the 3PL Client Portal? description: "CLIENT GUIDE: Here are instructions on how to add items to the 3PL Client Portal for your provider." --- [Skip to content](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-add-new-product-to-the-3pl-client-portal#main-content) English Show submenu for translations [More support](https://support.digitbridge.com/digitbridgeclientknowledgebase/kb-tickets/new?hsLang=en) ![white-logo-db.png\]](https://support.digitbridge.com/hs-fs/hubfs/white-logo-db.png?height=50&name=white-logo-db.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.digitbridge.com/digitbridgeclientknowledgebase/kb-tickets/new) - Go to digitbridge.com Go to digitbridge.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [DigitBridge Knowledge Base](https://support.digitbridge.com/digitbridgeclientknowledgebase?hsLang=en) 2. [3PL](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en) 3. [Client Guides](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#client-guides) # How do I add new product to the 3PL Client Portal? ## CLIENT GUIDE: Here are instructions on how to add items to the 3PL Client Portal for your provider. First, you'll want to [log into the portal](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-create-a-profile-in-the-3pl-client-portal?hsLang=en). Then, decide if you want to add your items in a [grid format (for you to key items in or paste from a spreadsheet)](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-add-new-product-to-the-3pl-client-portal#bulk) or prefer to [upload them via a file import](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-add-new-product-to-the-3pl-client-portal#import). --- ### In Bulk / Paste from Excel In the portal, go to Inventory \> Bulk Entry Product. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-12-16-12-1014-AM.png?width=670&height=222&name=image-png-Aug-08-2025-12-16-12-1014-AM.png) From here, you can key in your entries [line by line](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-add-new-product-to-the-3pl-client-portal#line), or you can [paste from a spreadsheet](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-add-new-product-to-the-3pl-client-portal#paste). #### Line by line - Enter the product information field by field (SKU, Prices, etc.). - Click **Save** when you're done. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-09-45-10-0238-PM.png?width=670&height=136&name=image-png-Aug-08-2025-09-45-10-0238-PM.png) - Click **Yes**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-09-47-15-7893-PM.png?width=450&height=192&name=image-png-Aug-08-2025-09-47-15-7893-PM.png) It will alert you that the save was successful and ask if you'd like to be redirected to the inventory list screen. You have the option to select **No** or **Yes**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-09-53-25-5482-PM.png?width=447&height=212&name=image-png-Aug-08-2025-09-53-25-5482-PM.png) ***Note: Customer SKU** is the SKU that you, as the customer of your provider, use to identify your products. **SKU** is what the provider will use. Oftentimes, they are the same.* #### Paste from Excel - Right-click anywhere in the grid. - Select **Copy to Excel**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-09-57-27-3865-PM.png?width=670&height=257&name=image-png-Aug-08-2025-09-57-27-3865-PM.png) - Paste in the spreadsheet software of your choice. - Fill in your new template. - When you're done, select everything - including the headers - and copy. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-09-58-31-2731-PM.png?width=670&height=63&name=image-png-Aug-08-2025-09-58-31-2731-PM.png) - Back in DigitBridge, right-click anywhere in the grid again. - Select **Paste from Excel**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-09-59-11-7854-PM.png?width=670&height=263&name=image-png-Aug-08-2025-09-59-11-7854-PM.png) - Click **Save**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-10-00-59-8771-PM.png?width=670&height=117&name=image-png-Aug-08-2025-10-00-59-8771-PM.png) - Click **Yes**. It will alert you that the save was successful and ask if you'd like to be redirected to the inventory list screen. You have the option to select **No** or **Yes**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-09-53-25-5482-PM.png?width=447&height=212&name=image-png-Aug-08-2025-09-53-25-5482-PM.png) ***Note: Customer SKU** is the SKU that you, as the customer of your provider, use to identify your products. **SKU** is what the provider will use. Oftentimes, they are the same.* --- ### Via File Import In the portal, go to **Documents \> 3PL Documents Import/Export**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-09-32-05-9757-PM.png?width=670&height=207&name=image-png-Aug-08-2025-09-32-05-9757-PM.png) - Select the tab **New 3PL Product**. - Click **Download Template**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-09-36-33-3796-PM.png?width=670&height=150&name=image-png-Aug-08-2025-09-36-33-3796-PM.png) - Open the template in Excel - Fill out the template. - Save it. - Back in DigitBridge, click in the **grey box** and select which file to upload. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-09-37-22-8990-PM.png?width=670&height=150&name=image-png-Aug-08-2025-09-37-22-8990-PM.png) - Click **Upload**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-09-38-07-9015-PM.png?width=670&height=136&name=image-png-Aug-08-2025-09-38-07-9015-PM.png) - Click **Yes**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-09-38-52-0813-PM.png?width=449&height=191&name=image-png-Aug-08-2025-09-38-52-0813-PM.png) You will see a notification telling you the upload was successful. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-09-39-53-3422-PM.png?width=419&height=98&name=image-png-Aug-08-2025-09-39-53-3422-PM.png) ***Caution:** This does not necessarily mean that the import itself was successful, just that the upload has gone through*. You can see your file imports (for products or any other imports) in the document center. - Go to **Documents \> 3PL Documents.** ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-10-02-59-2568-PM.png?width=670&height=207&name=image-png-Aug-08-2025-10-02-59-2568-PM.png) - Click **Apply** (or search by document type). ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-08-2025-10-03-26-7582-PM.png?width=670&height=124&name=image-png-Aug-08-2025-10-03-26-7582-PM.png) You will see your documents here, including information sharing if the contents of your files were imported successfully or not. - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#main-content) - [ERP](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#erp) - [WMS](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#wms) - [PIM/CC](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#pim-cc) - 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