How do I remove items from orders?

Removing items from a sales order depends on where the order is in its lifecycle. Here’s how to handle each scenario:

✅ If the order is in Pending status

You can remove or adjust items directly by editing the order in ERP > Sales > Sales Order Management.

👉 See: How do I view or edit a Sales Order?

⚠️ If the order is in Processing status

At this stage, you’ll need to abandon the order before you can make changes.

👉 See: How do I abandon an order?

🚫 If the order is Shipped

Once shipped, an order cannot be modified. To remove or reverse an item, you’ll need to process a return. (This process is covered in a separate guide.)

Summary

If you're looking to remove an item from an order:

• Try editing the sales order first

• If that’s not possible, consider abandoning it and starting over

• Once shipped, initiate a return process instead

Let us know if you’re unsure which path applies to your situation - your Account Manager will be happy to help.