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Everything you need to know about Case Packs

A full breakdown of how to configure and use Case Packs in DigitBridge.

📦 What is a Case Pack?

A Case Pack is a set quantity of identical units bundled together as one group — typically for shipping, storage, or sales purposes. Instead of managing items one by one, you can use Case Packs to streamline operations by treating multiple units as a single inventory and order unit.

This feature is especially useful in wholesale, retail distribution, and warehouse management, where bulk handling is the norm.

🧩 When and why to use Case Packs

Case Packs help you:

  • Reduce manual entry when ordering or picking in bulk

  • Simplify warehouse handling by moving one "case" instead of multiple loose units

  • Optimize packaging, palletization, and shipping

  • Improve inventory visibility at both the unit and case level

🛠️ DigitBridge workflow in action

There are four steps to take when creating/managing/etc. case packs. 

  1. How do I turn on Case Packs?
    Activate the feature in system settings and define default behavior

  2. How do I create a new Case Pack?
    Build templates for case configurations (e.g., 6-pack, 12-pack, 24-pack)

  3. How do I associate a Case Pack with a Style?
    Link case packs to product styles or SKUs, so they appear during order entry

  4. How do I use Case Packs when ordering?
    Enter orders using case quantities instead of units, whether manually or through the Customer Portal

✅ Benefits of using Case Packs

  • Faster order entry & replenishment:
    Reduces clicks and manual calculations when reordering popular items in bulk.

  • Simplified warehouse operations:
    Workers can pick, pack, and ship full cases instead of handling individual units.

  • Lower packaging & labor costs:
    Less handling = less time and fewer materials per shipment.

  • Cleaner inventory tracking:
    Fewer line items, reduced errors, and better unit-of-measure clarity.

  • Better customer experience:
    Retailers and distributors prefer products delivered in consistent, resell-ready formats.

💡 Example in action

A regional beverage distributor sells 24-packs of bottled water. Each case is tracked as one unit in DigitBridge, simplifying orders and warehouse operations.

When a grocery chain orders 300 cases, the system:

  • Confirms inventory based on case count, not bottles

  • Assigns each case to a palletized shipment

  • Applies handling logic based on case weight

  • Updates inventory and fulfillment logs automatically

The result? Fewer errors, smoother logistics, and less time spent counting.

🔍 Where to find it in DigitBridge

You’ll manage Case Packs in the ERP App, under:

  • Admin Tools > System Settings (to turn it on)

  • Admin Tools > Product Settings (to create/edit)

  • Product Style or SKU detail view (to assign)

Once assigned, Case Packs are visible during:

  • Manual order entry

  • Portal ordering

  • Fulfillment workflows

  • Sales reporting

📚 Related Guides

Need help with a specific step? These detailed articles walk you through each part of the process: