---
title: General | DigitBridge Knowledge Base
description: Articles about general topics.
---

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1. [DigitBridge Knowledge Base](https://support.digitbridge.com/digitbridgeclientknowledgebase)
2. [General](https://support.digitbridge.com/digitbridgeclientknowledgebase/general)

# General

 Articles about general topics.

## Tools & Features

- [How do I expand/collapse nodes?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-expand/collapse-nodes)
- [How do I bulk update custom attributes in DigitBridge?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-bulk-update-custom-attributes-in-digitbridge)
- [How do I use custom attributes in DigitBridge?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-use-custom-attributes-in-digitbridge)
- [Everything you need to know about custom attributes](https://support.digitbridge.com/digitbridgeclientknowledgebase/everything-you-need-to-know-about-custom-attributes)
- [What are custom attributes?](https://support.digitbridge.com/digitbridgeclientknowledgebase/what-are-custom-attributes)
- [How do I filter or sort by custom attributes in DigitBridge?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-filter-or-sort-by-custom-attributes-in-digitbridge)
- [How do I view User Guides in Reader Mode?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-view-user-guides-in-reader-mode)
- [How does pagination work in DigitBridge?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-does-pagination-work-in-digitbridge)
- [How do I select multiple rows?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-select-multiple-rows)
- [What is the Action button?](https://support.digitbridge.com/digitbridgeclientknowledgebase/what-is-the-action-button)
- [What are the different Process Modes?](https://support.digitbridge.com/digitbridgeclientknowledgebase/what-are-the-different-process-modes)
- [What happens when I click on links?](https://support.digitbridge.com/digitbridgeclientknowledgebase/what-happens-when-i-click-on-links)
- [How do I go from one module to another?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-go-from-one-module-to-another)
- [How do I search using .csv data?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-search-using-.csv-data)
- [How do I do advanced searches?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-do-advanced-searches)
- [DigitBridge Platform Index - ERP](https://support.digitbridge.com/digitbridgeclientknowledgebase/digitbridge-platform-roadmap-erp)
- [What is the Details and Product Sales side panel?](https://support.digitbridge.com/digitbridgeclientknowledgebase/what-is-the-details-and-product-sales-side-panel)
- [How do I navigate the Style Master dropdown in PIM/CC?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-navigate-the-style-master-dropdown-in-pim/cc)
- [How do I drag values in a grid to populate fields more quickly?](https://support.digitbridge.com/digitbridgeclientknowledgebase/can-i-drag-values-in-a-grid-to-populate-fields-more-quickly)
- [How do I use the Paste from Excel tool for bulk data entry?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-use-the-paste-from-excel-tool-for-bulk-data-entry)
- [How do I attach notes and files to records?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-attach-notes-and-files-to-records)
- [How do I use the AI Chatroom feature?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-use-the-ai-chatroom-feature)
- [How do I make smart notes with AI?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-make-smart-notes-with-ai)

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## Settings

- [How do I add users and set permissions?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-add-users-and-set-permissions)

## Informative

- [What is Order Handling vs. Item Handling?](https://support.digitbridge.com/digitbridgeclientknowledgebase/what-is-order-handling-vs.-item-handling)
- [What is the difference between Cash-Based and Accrual-Based sales?](https://support.digitbridge.com/digitbridgeclientknowledgebase/what-is-the-difference-between-cash-based-and-accrual-based-sales)
- [What is a hierarchical SKU structure and how is it different from a traditional SKU structure?](https://support.digitbridge.com/digitbridgeclientknowledgebase/what-is-a-hierarchical-sku-structure-and-how-is-it-different-from-a-traditional-sku-structure)
- [How do I deal with chargebacks (for discounts, damaged product, & short-shipped orders), miscellaneous charges, and rebates?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-deal-with-charge-backs-for-discounts-damaged-product-short-shipped-orders-miscellaneous-charges-and-rebates)
- [What is the difference between a Prepack, a Case Pack, and a Bundle?](https://support.digitbridge.com/digitbridgeclientknowledgebase/what-is-the-difference-between-a-prepack-a-case-pack-and-a-bundle)
- [What are Classes, Categories, Departments, and Groups and how are they different?](https://support.digitbridge.com/digitbridgeclientknowledgebase/what-are-classes-categories-departments-and-groups-and-how-are-they-different)
- [What is the difference between Pick Tickets, Pick Lists, and Packing Slips?](https://support.digitbridge.com/digitbridgeclientknowledgebase/what-is-the-difference-between-pick-tickets-pick-lists-and-packing-slips)
- [What are NRF codes?](https://support.digitbridge.com/digitbridgeclientknowledgebase/what-are-nrf-codes)
- [Understanding Cost Fields in DigitBridge](https://support.digitbridge.com/digitbridgeclientknowledgebase/understanding-cost-fields-in-digitbridge)
- [Why would I use multiple multipliers or additions when updating prices?](https://support.digitbridge.com/digitbridgeclientknowledgebase/why-would-i-use-multiple-multipliers-or-additions-when-updating-prices)

See less ▼

- [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings#main-content)

    - [ERP](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings#erp)
    - [WMS](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings#wms)
    - [PIM/CC](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings#pim-cc)
    - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings#miscellaneous)
    - [Email](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings#email)
- [Inventory](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#main-content)

    - [Stock](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#stock)
    - [Case Pack](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#case-pack)
    - [Create](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#create)
    - [Edit](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#edit)
    - [History](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#history)
    - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#miscellaneous)
    - [Move](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#move)
    - [Prepack](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#prepack)
    - [Product Details](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#product-details)
    - [Replenish](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#replenish)
    - [Reports](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#reports)
    - [Catalog](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#catalog)
    - [Pricing](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#pricing)
    - [Labels and Packaging](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#labels-and-packaging)
    - [Bundles](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#bundles)
    - [Dropship](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#dropship)
    - [Cost](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#cost)
    - [Overview](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory#overview)
- [Sales](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales#main-content)

    - [Sales Order](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales#sales-order)
    - [Invoice](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales#invoice)
    - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales#miscellaneous)
    - [Reports](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales#reports)
    - [Returns](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales#returns)
    - [Shipping & Fulfillment](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales#shipping-fulfillment)
    - [Sales Channel](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales#sales-channel)
    - [Quotation](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales#quotation)
    - [Sales Reps & Commission](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales#sales-reps-commission)
    - [Informative](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales#informative)
    - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales#settings)
    - [Pricing](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales#pricing)
    - [POS Receipts](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales#pos-receipts)
- [Purchasing](https://support.digitbridge.com/digitbridgeclientknowledgebase/purchasing#main-content)

    - [Purchase Order](https://support.digitbridge.com/digitbridgeclientknowledgebase/purchasing#purchase-order)
    - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/purchasing#miscellaneous)
    - [Receiving](https://support.digitbridge.com/digitbridgeclientknowledgebase/purchasing#receiving)
    - [Reports](https://support.digitbridge.com/digitbridgeclientknowledgebase/purchasing#reports)
- [Customers](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers#main-content)

    - [Create](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers#create)
    - [Edit](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers#edit)
    - [History](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers#history)
    - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers#settings)
    - [Type](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers#type)
    - [Pricing](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers#pricing)
- [Vendors](https://support.digitbridge.com/digitbridgeclientknowledgebase/vendors#main-content)

    - [Create](https://support.digitbridge.com/digitbridgeclientknowledgebase/vendors#create)
    - [Edit](https://support.digitbridge.com/digitbridgeclientknowledgebase/vendors#edit)
    - [Type](https://support.digitbridge.com/digitbridgeclientknowledgebase/vendors#type)
    - [Vendor Portal](https://support.digitbridge.com/digitbridgeclientknowledgebase/vendors#vendor-portal)
- [Fulfillment](https://support.digitbridge.com/digitbridgeclientknowledgebase/fulfillment#main-content)

    - [Carriers](https://support.digitbridge.com/digitbridgeclientknowledgebase/fulfillment#carriers)
    - [Picking, Packing, & Shipping](https://support.digitbridge.com/digitbridgeclientknowledgebase/fulfillment#picking-packing-shipping)
- [Accounts Receivable](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable#main-content)

    - [Prepayment](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable#prepayment)
    - [Credit Memo](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable#credit-memo)
    - [Invoice Payment](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable#invoice-payment)
    - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable#miscellaneous)
    - [QuickBooks](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable#quickbooks)
    - [Returns](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable#returns)
- [Accounts Payable](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable#main-content)

    - [A/P Bill](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable#a-p-bill)
    - [A/P Deposit](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable#a-p-deposit)
    - [Bill Payment](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable#bill-payment)
    - [Reports](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable#reports)
    - [Vendor Credit](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable#vendor-credit)
    - [Cost](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable#cost)
- [General](https://support.digitbridge.com/digitbridgeclientknowledgebase/general#main-content)

    - [Tools & Features](https://support.digitbridge.com/digitbridgeclientknowledgebase/general#tools-features)
    - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/general#settings)
    - [Informative](https://support.digitbridge.com/digitbridgeclientknowledgebase/general#informative)
- [Troubleshooting](https://support.digitbridge.com/digitbridgeclientknowledgebase/troubleshooting)
- [Dashboards](https://support.digitbridge.com/digitbridgeclientknowledgebase/dashboards#main-content)

    - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/dashboards#miscellaneous)
    - [PIM/CC](https://support.digitbridge.com/digitbridgeclientknowledgebase/dashboards#pim-cc)
- [Warehouse](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse#main-content)

    - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse#settings)
    - [Shipping & Fulfillment](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse#shipping-fulfillment)
    - [Locations](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse#locations)
    - [Transfer](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse#transfer)
    - [Hardware](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse#hardware)
- [Content Management](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management#main-content)

    - [Catalog](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management#catalog)
    - [Channel Attributes](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management#channel-attributes)
    - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management#settings)
    - [Image Management](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management#image-management)
    - [Copywriting](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management#copywriting)
    - [Product Details](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management#product-details)
- [Channel Management](https://support.digitbridge.com/digitbridgeclientknowledgebase/channel-management#main-content)

    - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/channel-management#miscellaneous)
    - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/channel-management#settings)
- [Integration](https://support.digitbridge.com/digitbridgeclientknowledgebase/integration#main-content)

    - [Integration Setup](https://support.digitbridge.com/digitbridgeclientknowledgebase/integration#integration-setup)
- [QuickBooks](https://support.digitbridge.com/digitbridgeclientknowledgebase/quickbooks#main-content)

    - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/quickbooks#miscellaneous)
    - [How Tos](https://support.digitbridge.com/digitbridgeclientknowledgebase/quickbooks#how-tos)
- [Import/Export](https://support.digitbridge.com/digitbridgeclientknowledgebase/import-export#main-content)

    - [ERP](https://support.digitbridge.com/digitbridgeclientknowledgebase/import-export#erp)
    - [PIM/CC](https://support.digitbridge.com/digitbridgeclientknowledgebase/import-export#pim-cc)
- [Returns](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns#main-content)

    - [Receiving](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns#receiving)
    - [Create](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns#create)
    - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns#settings)
    - [Overview](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns#overview)
- [EDI](https://support.digitbridge.com/digitbridgeclientknowledgebase/edi)
- [3PL](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl#main-content)

    - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl#settings)
    - [Client Guides](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl#client-guides)
    - [Customer Setup](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl#customer-setup)
    - [Catalog](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl#catalog)
    - [Overview](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl#overview)
    - [Tools & Tips](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl#tools-tips)
    - [Outbound Orders](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl#outbound-orders)
    - [Invoices & Billing](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl#invoices-billing)
    - [Inbound Orders](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl#inbound-orders)
    - [Pricing & Fees](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl#pricing-fees)
    - [Email & Notifications](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl#email-notifications)
- [Dropship](https://support.digitbridge.com/digitbridgeclientknowledgebase/dropship#main-content)

    - [Dropship Center](https://support.digitbridge.com/digitbridgeclientknowledgebase/dropship#dropship-center)
    - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/dropship#settings)
    - [Shipments & Invoices](https://support.digitbridge.com/digitbridgeclientknowledgebase/dropship#shipments-invoices)
- [Customer Portal](https://support.digitbridge.com/digitbridgeclientknowledgebase/customer-portal#main-content)

    - [Settings & Setup](https://support.digitbridge.com/digitbridgeclientknowledgebase/customer-portal#settings-setup)
    - [Orders](https://support.digitbridge.com/digitbridgeclientknowledgebase/customer-portal#orders)
    - [Catalog](https://support.digitbridge.com/digitbridgeclientknowledgebase/customer-portal#catalog)
- [Manufacturing](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing#main-content)

    - [Getting Started](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing#getting-started)
    - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing#settings)
    - [Informative](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing#informative)
    - [Create](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing#create)
    - [Update](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing#update)
    - [Reports](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing#reports)

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