DigitBridge Knowledge Base

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DigitBridge Knowledge Base

Sales

Sales

Articles pertaining to all things sales-related.

Sales Order

How do I cancel a Sales Order?

How do I edit e-commerce Sales Orders?

How do I know if an order is feeding directly to the sales channel?

How do I manage holds on Sales Orders?

How do I create a Sales Order?

How do I view or edit a Sales Order?

How do I create a Consignment Sales Order?

How do I close a Consignment Sales Order?

How can I duplicate a Sales Order?

How do I create a dropship order for the Vendor Portal/Dropship Center

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Invoice

How do I find Outstanding Invoices?

How do I view, edit, or void an invoice?

How do I manually create an invoice?

How do I create and process a Consignment Invoice?

Miscellaneous

How do I apply approval settings for Sales Orders?

How do I make bulk updates to Sales Orders and Invoices?

How do I create a virtual warehouse?

How do I manually push order data back and forth between ERP and WMS?

Reports

What reports should I use to analyze sales data?

How can I view my Underperforming SKUs?

How do I use the Sales Commission Report?

What is the Invoice Inquiry/Invoice Item Inquiry and how do I use it?

Returns

How do I use the Return All consignment order tool?

How to process a partial consignment return

How do I process the return of a consignment order?

Sales Reps

How do I add a sales rep in DigitBridge?

Shipping & Fulfillment

How do I view orders and shipments in WMS?

How do I put a hold on a shipment?

How do I abandon a shipment?

Sales Channel

How can I re-send Invoice & Shipment information to a sales channel?

How can I sync orders to my dropship supplier?

Quotation

How do I create a quotation in DigitBridge?

How do I turn a quotation into a sales order?