How do I fulfill e-commerce orders via dropship only?

Workflow: E-commerce order fulfilled entirely via dropship

This workflow applies when all items in the order are assigned to a dropship vendor, and no inventory will ship from your own warehouse. These orders originate from a connected sales channel (not manual entry).

1. Order is received from sales channel

• Order enters the system automatically via Commerce Central

• All SKUs in the order are linked to one or more dropship vendors

• No items will be fulfilled from your internal warehouse

2. Review and approve the sales order

• Go to ERP > Sales > Order Processing

• Locate the order and review item/vendor assignments

• Click Action > Approve to proceed

3. Generate PO or PO Proposal

• Navigate to ERP > Purchasing > PO Management

• Click Create PO from Sales Order

• If a SKU has only one vendor assigned:

  • A Purchase Order (PO) is created automatically

• If a SKU has multiple vendors assigned:

  • A PO Proposal is created, allowing you to select the correct vendor

4. Wait for shipment details from vendor

• The vendor fulfills and ships the order

• They provide a tracking number and shipment confirmation

• You must collect this info before proceeding

5. Create shipment and invoice in Dropship Central

• Go to Dropship Central > Dropship Order Management

• Locate the order and click Action > Create Shipment

• Enter the tracking information

• Then click Action > Create Invoice to finalize the process