How do I fulfill e-commerce orders with multiple dropship vendors?

Workflow: E-commerce order fulfilled by multiple dropship vendors

This workflow applies when all items in an order are fulfilled via dropship, but different items are assigned to different vendors. These orders originate from connected sales channels (not entered manually).

1. Order is received from sales channel

• The order enters the system via Commerce Central

• Each SKU is linked to a dropship vendor

• One order may include SKUs tied to multiple vendors

2. Review and approve the sales order

• Go to ERP > Sales > Order Processing

• Locate the order and verify vendor assignments

• Click Action > Approve to proceed

3. Generate POs and PO Proposals by vendor

• Go to ERP > Purchasing > PO Management

• Click Create PO from Sales Order

• For SKUs with a single assigned vendor:

  • A PO is generated automatically for that vendor

• For SKUs with multiple vendor options:

  • A PO Proposal is created, allowing vendor selection per item

Result: You may end up with multiple POs tied to the same sales order, each going to a different vendor.

4. Wait for shipment info from each vendor

• Each vendor ships their assigned items separately

• Collect tracking numbers and shipment details from all vendors

5. Create shipments and invoices for each vendor in Dropship Central

• Go to Dropship Central > Dropship Order Management

• For each vendor's portion of the order:

  • Click Action > Create Shipment and enter tracking details

  • Then click Action > Create Invoice to complete that portion of the order

Repeat this step for each dropship PO tied to the order.