How do I close a Consignment Sales Order?

Here is a guide on how to close out a consignment S/O.

At this point, you have created a consignment order, fulfilled it, and created an invoice reflecting the sales made by that customer. Now, in preparation to receive any unsold items, it's time to close the order.

To start, go to Sales Order > Consignment Order Management.

Click Apply.

Locate the order you wish to close. Click on it. Your order is currently in a status of Processing.

Under the Lines tab, you will notice the Sold column has been updated per the invoice you created.

Under the Activity tab, you'll see an Invoice and a Shipment. The shipment is created once the invoice is saved - this shipment contains the items sold and exists in order to update the stock of the items. It's not a real shipment.

Now, switch your mode to Consignment Close.

In the Lines section, under the Returned column, enter the quantity of each item that will be sent back to you.

Note: If you have already received certain items back as piecemeal returns, do not enter anything in the Returned column. This information should reside in the Tracking Notes if the instructions in this guide were followed: How to process a partial consignment return.

Tip: Do you have a large consignment order and don't want to do this one line at a time? You can bulk close open items out on consignment using this article as a guide. How do I use the Return All consignment order tool?

Click Close.

Click Yes.

You will get a notification that your order was successfully closed.

Next, it will be time to receive the items the customer is sending back to you (if any).