--- title: How do I close a Consignment Sales Order? description: Here is a guide on how to close out a consignment S/O. --- [Skip to content](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-close-a-consignment-sales-order#main-content) English Show submenu for translations [More support](https://support.digitbridge.com/digitbridgeclientknowledgebase/kb-tickets/new?hsLang=en) ![white-logo-db.png\]](https://support.digitbridge.com/hs-fs/hubfs/white-logo-db.png?height=50&name=white-logo-db.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.digitbridge.com/digitbridgeclientknowledgebase/kb-tickets/new) - Go to digitbridge.com Go to digitbridge.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [DigitBridge Knowledge Base](https://support.digitbridge.com/digitbridgeclientknowledgebase?hsLang=en) 2. [Sales](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en) 3. [Sales Order](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#sales-order) # How do I close a Consignment Sales Order? ## Here is a guide on how to close out a consignment S/O. At this point, you have [created a consignment order](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-create-a-consignment-sales-order?hsLang=en), [fulfilled it](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-fulfill-a-consignment-order?hsLang=en), and [created an invoice](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-create-a-consignment-invoice?hsLang=en) reflecting the sales made by that customer. Now, in preparation to receive any unsold items, it's time to close the order.  To start, go to **Sales Order \> Consignment Order Management.** ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-11-2024-12-38-24-4060-AM.png?width=670&height=449&name=image-png-Apr-11-2024-12-38-24-4060-AM.png) **Click Apply**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-11-2024-04-59-18-9059-PM.png?width=670&height=57&name=image-png-Apr-11-2024-04-59-18-9059-PM.png) Locate the order you wish to close. **Click on it.** Your order is currently in a status of **Processing**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-11-2024-05-00-23-1380-PM.png?width=670&height=207&name=image-png-Apr-11-2024-05-00-23-1380-PM.png) Under the **Lines** tab, you will notice the **Sold** column has been updated per the invoice you created. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-11-2024-05-59-01-2908-PM.png?width=670&height=132&name=image-png-Apr-11-2024-05-59-01-2908-PM.png) Under the **Activity** tab, you'll see an **Invoice** and a **Shipment**. The shipment is created once the invoice is saved - this shipment contains the items sold and exists in order to update the stock of the items. It's not a *real* shipment. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-11-2024-06-00-51-1427-PM.png?width=670&height=173&name=image-png-Apr-11-2024-06-00-51-1427-PM.png) Now, switch your mode to **Consignment Close**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-11-2024-05-04-36-0557-PM.png?width=224&height=227&name=image-png-Apr-11-2024-05-04-36-0557-PM.png) In the **Lines** section, under the **Returned** column, enter the quantity of each item that will be sent back to you.  ***Note:** If you have already received certain items back as piecemeal returns, do not enter anything in the **Returned** column. This information should reside in the **Tracking Notes** if the instructions in this guide were followed: [How to process a partial consignment return](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-to-process-a-partial-consignment-return?hsLang=en).* ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-11-2024-05-05-45-5628-PM.png?width=670&height=148&name=image-png-Apr-11-2024-05-05-45-5628-PM.png) ***Tip:** Do you have a large consignment order and don't want to do this one line at a time? You can bulk close open items out on consignment using this article as a guide. [How do I use the Return All consignment order tool?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-use-the-return-all-consignment-order-tool?hsLang=en)* **Click Close.** ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-11-2024-05-06-52-7283-PM.png?width=670&height=59&name=image-png-Apr-11-2024-05-06-52-7283-PM.png) **Click Yes.** ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-11-2024-05-07-19-9585-PM.png?width=452&height=195&name=image-png-Apr-11-2024-05-07-19-9585-PM.png) You will get a notification that your order was successfully closed. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-11-2024-06-10-58-4822-PM.png?width=421&height=121&name=image-png-Apr-11-2024-06-10-58-4822-PM.png) Next, it will be time to [receive the items the customer is sending back to you](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-process-the-return-of-a-consignment-order?hsLang=en) (if any). - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#main-content) - [ERP](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#erp) - [WMS](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#wms) - [PIM/CC](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#pim-cc) - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#miscellaneous) - [Email](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#email) - [Inventory](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#main-content) - [Stock](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#stock) - [Case Pack](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#case-pack) - [Create](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#create) - [Edit](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#edit) - [History](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#history) - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#miscellaneous) - [Move](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#move) - [Prepack](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#prepack) - [Product Details](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#product-details) - [Replenish](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#replenish) - [Reports](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#reports) - [Catalog](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#catalog) - [Pricing](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#pricing) - [Labels and Packaging](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#labels-and-packaging) - [Bundles](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#bundles) - [Dropship](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#dropship) - [Cost](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#cost) - [Overview](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#overview) - [Sales](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#main-content) - [Sales Order](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#sales-order) - [Invoice](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#invoice) - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#miscellaneous) - [Reports](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#reports) - [Returns](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#returns) - [Shipping & Fulfillment](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#shipping-fulfillment) - [Sales Channel](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#sales-channel) - [Quotation](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#quotation) - [Sales Reps & Commission](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#sales-reps-commission) - [Informative](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#informative) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#settings) - [Pricing](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#pricing) - [POS Receipts](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#pos-receipts) - [Purchasing](https://support.digitbridge.com/digitbridgeclientknowledgebase/purchasing?hsLang=en#main-content) - [Purchase Order](https://support.digitbridge.com/digitbridgeclientknowledgebase/purchasing?hsLang=en#purchase-order) - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/purchasing?hsLang=en#miscellaneous) - [Receiving](https://support.digitbridge.com/digitbridgeclientknowledgebase/purchasing?hsLang=en#receiving) - [Reports](https://support.digitbridge.com/digitbridgeclientknowledgebase/purchasing?hsLang=en#reports) - [Customers](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers?hsLang=en#main-content) - [Create](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers?hsLang=en#create) - [Edit](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers?hsLang=en#edit) - [History](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers?hsLang=en#history) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers?hsLang=en#settings) - [Type](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers?hsLang=en#type) - [Pricing](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers?hsLang=en#pricing) - [Vendors](https://support.digitbridge.com/digitbridgeclientknowledgebase/vendors?hsLang=en#main-content) - [Create](https://support.digitbridge.com/digitbridgeclientknowledgebase/vendors?hsLang=en#create) - [Edit](https://support.digitbridge.com/digitbridgeclientknowledgebase/vendors?hsLang=en#edit) - [Type](https://support.digitbridge.com/digitbridgeclientknowledgebase/vendors?hsLang=en#type) - [Vendor Portal](https://support.digitbridge.com/digitbridgeclientknowledgebase/vendors?hsLang=en#vendor-portal) - [Fulfillment](https://support.digitbridge.com/digitbridgeclientknowledgebase/fulfillment?hsLang=en#main-content) - [Carriers](https://support.digitbridge.com/digitbridgeclientknowledgebase/fulfillment?hsLang=en#carriers) - [Picking, Packing, & Shipping](https://support.digitbridge.com/digitbridgeclientknowledgebase/fulfillment?hsLang=en#picking-packing-shipping) - [Accounts Receivable](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable?hsLang=en#main-content) - [Prepayment](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable?hsLang=en#prepayment) - [Credit Memo](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable?hsLang=en#credit-memo) - [Invoice Payment](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable?hsLang=en#invoice-payment) - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable?hsLang=en#miscellaneous) - [QuickBooks](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable?hsLang=en#quickbooks) - [Returns](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable?hsLang=en#returns) - [Accounts Payable](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable?hsLang=en#main-content) - [A/P Bill](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable?hsLang=en#a-p-bill) - [A/P Deposit](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable?hsLang=en#a-p-deposit) - [Bill Payment](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable?hsLang=en#bill-payment) - [Reports](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable?hsLang=en#reports) - [Vendor Credit](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable?hsLang=en#vendor-credit) - [Cost](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable?hsLang=en#cost) - [General](https://support.digitbridge.com/digitbridgeclientknowledgebase/general?hsLang=en#main-content) - [Tools & Features](https://support.digitbridge.com/digitbridgeclientknowledgebase/general?hsLang=en#tools-features) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/general?hsLang=en#settings) - [Informative](https://support.digitbridge.com/digitbridgeclientknowledgebase/general?hsLang=en#informative) - [Troubleshooting](https://support.digitbridge.com/digitbridgeclientknowledgebase/troubleshooting?hsLang=en) - [Dashboards](https://support.digitbridge.com/digitbridgeclientknowledgebase/dashboards?hsLang=en#main-content) - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/dashboards?hsLang=en#miscellaneous) - [PIM/CC](https://support.digitbridge.com/digitbridgeclientknowledgebase/dashboards?hsLang=en#pim-cc) - [Warehouse](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse?hsLang=en#main-content) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse?hsLang=en#settings) - [Shipping & Fulfillment](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse?hsLang=en#shipping-fulfillment) - [Locations](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse?hsLang=en#locations) - [Transfer](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse?hsLang=en#transfer) - [Hardware](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse?hsLang=en#hardware) - [Content Management](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management?hsLang=en#main-content) - [Catalog](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management?hsLang=en#catalog) - [Channel Attributes](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management?hsLang=en#channel-attributes) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management?hsLang=en#settings) - [Image Management](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management?hsLang=en#image-management) - [Copywriting](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management?hsLang=en#copywriting) - [Product Details](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management?hsLang=en#product-details) - [Channel Management](https://support.digitbridge.com/digitbridgeclientknowledgebase/channel-management?hsLang=en#main-content) - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/channel-management?hsLang=en#miscellaneous) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/channel-management?hsLang=en#settings) - [Integration](https://support.digitbridge.com/digitbridgeclientknowledgebase/integration?hsLang=en#main-content) - [Integration Setup](https://support.digitbridge.com/digitbridgeclientknowledgebase/integration?hsLang=en#integration-setup) - [QuickBooks](https://support.digitbridge.com/digitbridgeclientknowledgebase/quickbooks?hsLang=en#main-content) - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/quickbooks?hsLang=en#miscellaneous) - [How Tos](https://support.digitbridge.com/digitbridgeclientknowledgebase/quickbooks?hsLang=en#how-tos) - [Import/Export](https://support.digitbridge.com/digitbridgeclientknowledgebase/import-export?hsLang=en#main-content) - [ERP](https://support.digitbridge.com/digitbridgeclientknowledgebase/import-export?hsLang=en#erp) - [PIM/CC](https://support.digitbridge.com/digitbridgeclientknowledgebase/import-export?hsLang=en#pim-cc) - [Returns](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns?hsLang=en#main-content) - [Receiving](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns?hsLang=en#receiving) - [Create](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns?hsLang=en#create) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns?hsLang=en#settings) - [Overview](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns?hsLang=en#overview) - [EDI](https://support.digitbridge.com/digitbridgeclientknowledgebase/edi?hsLang=en) - [3PL](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#main-content) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#settings) - [Client Guides](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#client-guides) - [Customer Setup](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#customer-setup) - [Catalog](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#catalog) - [Overview](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#overview) - [Tools & Tips](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#tools-tips) - [Outbound Orders](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#outbound-orders) - [Invoices & Billing](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#invoices-billing) - [Inbound Orders](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#inbound-orders) - [Pricing & Fees](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#pricing-fees) - [Email & Notifications](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#email-notifications) - [Dropship](https://support.digitbridge.com/digitbridgeclientknowledgebase/dropship?hsLang=en#main-content) - [Dropship Center](https://support.digitbridge.com/digitbridgeclientknowledgebase/dropship?hsLang=en#dropship-center) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/dropship?hsLang=en#settings) - [Shipments & Invoices](https://support.digitbridge.com/digitbridgeclientknowledgebase/dropship?hsLang=en#shipments-invoices) - [Customer Portal](https://support.digitbridge.com/digitbridgeclientknowledgebase/customer-portal?hsLang=en#main-content) - [Settings & Setup](https://support.digitbridge.com/digitbridgeclientknowledgebase/customer-portal?hsLang=en#settings-setup) - [Orders](https://support.digitbridge.com/digitbridgeclientknowledgebase/customer-portal?hsLang=en#orders) - [Catalog](https://support.digitbridge.com/digitbridgeclientknowledgebase/customer-portal?hsLang=en#catalog) - [Manufacturing](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing?hsLang=en#main-content) - [Getting Started](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing?hsLang=en#getting-started) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing?hsLang=en#settings) - [Informative](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing?hsLang=en#informative) - [Create](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing?hsLang=en#create) - [Update](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing?hsLang=en#update) - [Reports](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing?hsLang=en#reports) [![digitbridge\_logo\_footer-1](https://support.digitbridge.com/hs-fs/hubfs/digitbridge_logo_footer-1.png?width=287&height=73&name=digitbridge_logo_footer-1.png "digitbridge_logo_footer-1")](http://www.digitbridge.com) DigitBridge.com Help Center Copyright © 2025, DigitBridge