Here is a guide on how to re-send information about a particular invoice/shipment to a sales channel.
First, you want to make sure that the sales order (S/O) information is feeding to the channel. In ERP, go to Sales > S/O Management.
Search for the order in question and check that the value in the Feed column is "Yes."
Note: For more information on this, check out: How do I know if an order is feeding directly to the sales channel? and How do I edit e-commerce Sales Orders?
Now, you must locate the shipment. Go to Sales > Shipment Management.
Search for and locate the shipment.
Select the row, then click Action > Resend to Channel.
Check in the channel itself to validate that the information has synced with the channel. If yes, you're all done. If no, contact support: cs@digitbridge.com.
Warning: You absolutely must check in the channel to confirm that the resend worked. This step must not be skipped.