What is Order Handling vs. Item Handling?

Order Handling refers to a single charge applied once per order, regardless of how many items it contains. It typically covers:

Example: A $5 handling fee added to a sales order, no matter if the order has 1 item or 50.

Item Handling applies a charge per individual item or SKU in the order. It’s used for:

Example: An extra $1 charge per unit for fragile glassware.

Note: Item-level handling is currently only available at the Customer level (as opposed to item-specific or on S/Os and Invoices.

Scenario	Use...
Standard admin or packaging fee	Order Handling
Varying handling needs by product type	Item Handling
Bulk discounts or flat-rate S&H	Order Handling
High-touch or fragile items	Item Handling

Tip: You can combine both types for a single order if needed.

Here are the key differences between order-level and item-level handling charges.