How can I see payments made through the Payment Portal?

Here's a guide on locating and viewing payments that were made through DigitBridge's Payment Portal.

It's very easy to see customer transactions. But here's some more info about looking over payments made from the Payment Portal specifically.

Once a customer completes their payment through the DigitBridge Payment Portal, the link remains accessible but is no longer interactive - meaning the customer can view their invoice summary but can’t submit additional payments.

For internal users, completed payments can be viewed within the ERP by navigating to:

Accounts Receivable > Receive Payment

From here, enter the Invoice # that was used during the payment process. This will pull up the associated transaction details, including the amount paid, payment method, and any remaining balance if the invoice was only partially paid.

To verify the payment status, navigate to the Invoice Management screen by clicking on the invoice #. Here, the invoice will display either:

• Outstanding – if there is still a balance due

• Paid – if the invoice has been fully settled

The image below shows a paid invoice (because it has been paid, it is no longer editable).

This provides a clear audit trail for each payment and ensures all invoice statuses reflect the most current information.