How do I bill my 3PL client for order processing or storage?

Note: This guide is for 3PL providers (as opposed to operators who use a 3PL solution).

DigitBridge offers automated and manual invoicing for 3PL providers to bill their clients for:

Invoices are client-specific and calculated using the 3PL Price Chart setup in ERP.

Type of Invoice	Trigger Event	Description
Ship by 3PL	Shipment created from sales order	Includes outbound processing charges based on items or packages shipped
Receive by 3PL	Goods received into warehouse from P/O	Captures inbound receiving charges per SKU or package
Return by 3PL	Product return processed	Applies restocking or return processing charges
Storage Invoice	Daily/periodic storage calculation	Based on SKU or package aging ranges and warehouse space occupied

All of these invoices are visible to your client in the 3PL Client Portal.

When the 3PL Price Chart is set up and mapped to customers:

ERP detects triggers (e.g. receiving, shipping, storage, returns)
It automatically creates invoice records using the pricing rules set in the chart
Invoices are pushed to ERP → Billing → 3PL Invoice Management
Also viewable in the Client Portal → Invoices

🔁 Storage invoices are calculated daily but must be generated on a scheduled or manual basis (see below)

In some cases (e.g. missing triggers, special one-off charges), you may want to manually generate an invoice:

Go to ERP → Billing → 3PL Invoice Management
Click Add
Fill out the following:
- Customer Code
- Invoice Type: Choose from Ship, Receive, Return, or Storage
- Invoice Period (for storage invoices)
- Description and Notes (optional)
Use the item list to add SKUs or services manually, if needed
Click Save and then Yes

🧾 The invoice will now appear in both ERP and the Client Portal for your 3PL customer

Missing invoice?
Check that:
- The 3PL Price Chart has been set up and applied
- The correct customer code was used on the order
- The warehouse is flagged as a 3PL warehouse
Duplicate invoices?
Ensure you haven't manually created an invoice for an action that already triggered an automatic one.
Client didn’t receive invoice?
Double-check if email notifications are enabled for invoices under the client settings.

Here is a guide for 3PL Providers on how DigitBridge automatically generates processing and storage invoices for clients—and how to create them manually if needed.