How do I create custom cancel codes?

Here is a guide for adding custom reasons for canceling a sales order.

First, in ERP, go to Admin Tools > System Settings > System Code Entry.

Select Cancel Code. You will see some default reasons - you are free to edit/delete those if need be. Add the new codes you require and click Save.

Click Yes.

Now, when in the Sales Order Management screen in Cancel mode, you will have the dropdown of reasons available for you to select in the Cancel Code field.