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How do I fulfill an inbound 3PL order in DigitBridge?

Here is a step-by-step guide for 3PL Providers to receive inbound shipments from clients and update inventory accordingly.

Note: This guide is for 3PL providers (as opposed to operators who use a 3PL solution).

📦 What is an Inbound Order?

An inbound order refers to inventory that is being shipped to your warehouse from a 3PL client (or their vendor) to be received into stock. Typically, this is initiated by the client creating a Purchase Order (P/O), either manually or via the 3PL Client Portal.

🧑‍💼 Who Uses This?

This guide is for 3PL Providers who receive, audit, and process incoming goods on behalf of their clients and want those items properly reflected in DigitBridge inventory.

✅ Inbound Receiving Workflow Overview

1. Receive the Purchase Order (P/O)

P/Os can be created in two ways:

  1. By the 3PL client using the 3PL Client Portal
  2. By the 3PL provider in ERP. 
Either way, P/Os can be found by going to ERP > Purchase & Inbound > Inbound P/O Management

  • Use the search and filter tools or click Apply to see purchase orders.

Any purchase orders here have already been sent to the warehouse. But this is a good place to make adjustments and view any attachments before moving forward. 

2. Monitor for Inbound Shipments & Receive Goods in WMS

Caution: Don't forget to close the P/O Audit Batch.

3. Inventory Updates Automatically

  • Once the batch is closed, the received quantities are pushed to ERP and the 3PL Client Portal.

  • Stock is also updated in the 3PL warehouse assigned to the order.

  • Items are now available for order fulfillment and storage billing.

4. Receiving Invoice is Generated (3PL Billing)

  • No A/P bill is generated to a vendor

  • Instead, a Receive by 3PL invoice is automatically created and can be found in ERP > Outbound > 3PL Invoice - Receiving

  • This invoice includes processing charges based on the 3PL price chart

📤 This invoice is visible to the client in the 3PL Client Portal under Invoices

⚠️ Cautions

  • Always confirm the customer code is correct on the P/O. Without it, the invoice may not be linked to the correct client.

  • Be sure inbound receiving is completed before initiating any outbound order using this stock.

🧠 Notes

  • Clients can upload P/O files via the portal or import via spreadsheet.