How do I fulfill an inbound 3PL order in DigitBridge?

📦 What is an Inbound Order?

An inbound order refers to inventory that is being shipped to your warehouse from a 3PL client (or their vendor) to be received into stock. Typically, this is initiated by the client creating a Purchase Order (P/O), either manually or via the 3PL Client Portal.

🧑‍💼 Who Uses This?

This guide is for 3PL Providers who receive, audit, and process incoming goods on behalf of their clients and want those items properly reflected in DigitBridge inventory.

✅ Inbound Receiving Workflow Overview

1. Receive the Purchase Order (P/O)

• P/Os can be created by the 3PL client using the 3PL Client Portal

• Or created manually by the 3PL provider in ERP → Purchasing → Purchase Order Management

• Each P/O must include:

  • The client’s customer code

  • The 3PL warehouse where the items will arrive

  • SKUs and quantities to be received

2. Monitor for Inbound Shipments

• Go to WMS → P/O Receiving Management

• Locate the relevant P/O in Pending status

• Click into the record to begin receiving process

3. Receive Goods in WMS

• For each line item, confirm:

  • SKU

  • Quantity Received

  • Storage location (if using locations)

📝 Tip: If receiving is happening in batches, you can partially receive and update later.

• Click Submit to mark the items as received

4. Inventory Updates Automatically

• Once submitted, the received quantities are pushed to ERP → Inventory Management

• Stock is updated in the 3PL warehouse assigned to the order

• Items are now available for order fulfillment and storage billing

5. Receiving Invoice is Generated (3PL Billing)

• No A/P bill is generated to a vendor

• Instead, a Receive by 3PL invoice is automatically created in ERP → Billing → 3PL Invoice Management

• This invoice includes processing charges based on the 3PL price chart

📤 This invoice is visible to the client in the 3PL Client Portal under Invoices

⚠️ Cautions

• Always confirm the customer code is correct on the P/O. Without it, the invoice may not be linked to the correct client.

• Be sure inbound receiving is completed before initiating any outbound order using this stock.

📎 Related Guides

• How do I create a Purchase Order for a 3PL client?

• How do I bill my 3PL client for receiving services?

• How do I use the Inventory Report in the 3PL Client Portal?

🧠 Notes

• Clients can upload P/O files via the portal or import via spreadsheet

• You can view inbound history using the Inbound & Outbound Report in the Client Portal