How do I fulfill e-commerce orders using both warehouse and dropship?

Workflow: E-commerce order with split warehouse and dropship fulfillment

This workflow applies when a sales channel order includes some SKUs fulfilled from your own warehouse and others fulfilled via dropship. It may also include multiple dropship vendors.

1. Order is received from sales channel

• The order enters DigitBridge via Commerce Central

• Some SKUs are assigned to your warehouse

• Other SKUs are tied to dropship vendors (single or multiple)

2. Review and approve the sales order

• Go to ERP > Sales > Order Processing

• Open the sales order and verify fulfillment paths

• Click Action > Approve to proceed

3. Fulfill warehouse SKUs using in-house workflow

• Pick and pack the warehouse SKUs via WMS

• Go to WMS > Order Management > Pick List Management

• Use standard pick, pack, and shipment process

• Generate invoice from ERP as normal once shipped

This portion of the order follows your normal in-house fulfillment process.

4. Generate POs and PO Proposals for dropship SKUs

• Go to ERP > Purchasing > PO Management

• Click Create PO from Sales Order

• If SKUs have one vendor assigned:

  • System generates PO(s) directly

• If SKUs have multiple vendors:

  • System creates PO Proposals for vendor selection

5. Wait for shipment info from dropship vendors

• Collect tracking numbers and shipping details from each vendor

6. Process dropship shipments in Dropship Central

• Go to Dropship Central > Dropship Order Management

• For each dropship PO:

  • Click Action > Create Shipment and enter tracking info

  • Then click Action > Create Invoice