How do I import shipping labels through the 3PL Client Portal?

📖 Overview

This guide explains how to import shipping labels into the DigitBridge 3PL Client Portal once your files are prepared and properly named. You’ll upload either a .zip or .pdf file, confirm the upload, and verify that the system has begun processing your labels.

🎯 Purpose

The import process allows 3PL clients to:

Upload shipping labels in bulk or individually
Associate each label file with an existing sales order
Begin system processing for attachment verification

⚙️ Before you begin

Make sure:
✅ Sales Orders already exist in the system
✅ File formats and naming conventions follow the required pattern (OrderNumber-Carton.pdf)
✅ You have access to Import/Export in the 3PL Client Portal

🔧 Step-by-step: Import shipping labels

Phase 1: Accessing import functionality

Log in to the DigitBridge Client Portal.
Go to Import/Export > 3PL Documents Import/Export.

This opens the document management interface.

Click the Shipping Label tab.

This readies the system for shipping label uploads.

Phase 2: File upload process

Step 5: Upload your shipping label file.

Supported file types:
- 📁 .zip – multiple labels in one compressed file
- 📄 .pdf – a single shipping label document
Drag and drop your file into the upload box.
Verify the file name appears in the upload list.
Click Upload to start the import.

The system will begin processing the file.

Click Yes to confirm.

Wait for processing to complete.

Step 6: Look for a confirmation message that reads:

✅ “Successfully Uploaded and Imported”

This indicates the initial upload has completed successfully.

Phase 3: Import status verification

How do I check my 3PL shipping label import status?

Phase 4: Order and Shipping Label Verification

How do I verify 3PL shipping label attachments in my orders?

⚠️ Troubleshooting upload issues

Issue	Possible Cause	Solution
Upload rejected	Wrong file type	Verify file is `.zip` or `.pdf`
Upload stalls or fails	File too large or corrupted	Recompress or replace the file
“No S/O found” error	Missing or invalid Sales Order	Confirm the S/O exists before importing
Missing success message	Network or timeout issue	Refresh and recheck Import/Export status

Tip: For more troubleshooting help, check out this guide: How do I troubleshoot common 3PL Client Portal import issues and follow best practices?

🟢 Best practices

Always import sales orders first, then shipping labels.
Use small test batches for the first upload.
Double-check file names before confirming upload.
Keep label file sizes under 20 MB for best performance.
Wait at least 30 seconds before verifying import status.

📋 Summary

Step	Action	What It Does
1	Access Import/Export	Opens import interface
2	Select 3PL Documents Import	Displays file options
3	Choose Shipping Label	Prepares system for upload
4	Upload and confirm	Starts label import
5	Wait for success message	Confirms successful processing