--- title: How do I import shipping labels through the 3PL Client Portal? description: "CLIENT GUIDE: Here’s how you can upload your prepared shipping label files into DigitBridge and confirm the initial import was successful." --- [Skip to content](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-import-shipping-labels-through-the-3pl-client-portal#main-content) English Show submenu for translations [More support](https://support.digitbridge.com/digitbridgeclientknowledgebase/kb-tickets/new?hsLang=en) ![white-logo-db.png\]](https://support.digitbridge.com/hs-fs/hubfs/white-logo-db.png?height=50&name=white-logo-db.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.digitbridge.com/digitbridgeclientknowledgebase/kb-tickets/new) - Go to digitbridge.com Go to digitbridge.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [DigitBridge Knowledge Base](https://support.digitbridge.com/digitbridgeclientknowledgebase?hsLang=en) 2. [3PL](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en) 3. [Client Guides](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#client-guides) # How do I import shipping labels through the 3PL Client Portal? ## CLIENT GUIDE: Here’s how you can upload your prepared shipping label files into DigitBridge and confirm the initial import was successful. ### 📖 Overview This guide explains how to import shipping labels into the **DigitBridge 3PL Client Portal** once your files are prepared and properly named. You’ll upload either a `.zip` or `.pdf` file, confirm the upload, and verify that the system has begun processing your labels. --- ### 🎯 Purpose The import process allows 3PL clients to: - Upload shipping labels in bulk or individually - Associate each label file with an existing sales order - Begin system processing for attachment verification --- ### ⚙️ Before you begin Make sure: ✅ Sales Orders already exist in the system ✅ File formats and naming conventions follow the required pattern (`OrderNumber-Carton.pdf`) ✅ You have access to **Import/Export** in the 3PL Client Portal --- ### 🔧 Step-by-step: Import shipping labels #### Phase 1: Accessing import functionality - Log in to the **DigitBridge Client Portal**. - Go to **Import/Export \> 3PL Documents Import/Export**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Oct-24-2025-07-37-41-4498-PM.png?width=1238&height=653&name=image-png-Oct-24-2025-07-37-41-4498-PM.png) This opens the document management interface. - Click the **Shipping Label** tab. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Oct-24-2025-07-39-46-6654-PM.png?width=1112&height=323&name=image-png-Oct-24-2025-07-39-46-6654-PM.png)This readies the system for shipping label uploads. --- #### Phase 2: File upload process **Step 5:** Upload your shipping label file. - Supported file types: - 📁 `.zip` – multiple labels in one compressed file - 📄 `.pdf` – a single shipping label document - Drag and drop your file into the upload box. - Verify the file name appears in the upload list. - Click **Upload** to start the import. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Oct-24-2025-07-40-58-4486-PM.png?width=1106&height=366&name=image-png-Oct-24-2025-07-40-58-4486-PM.png) The system will begin processing the file. - Click **Yes** to confirm. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Oct-24-2025-07-41-56-1519-PM.png?width=494&height=207&name=image-png-Oct-24-2025-07-41-56-1519-PM.png) Wait for processing to complete. **Step 6:** Look for a confirmation message that reads: > ✅ *“Successfully Uploaded and Imported”* This indicates the initial upload has completed successfully. --- #### Phase 3: Import status verification [How do I check my 3PL shipping label import status?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-check-my-shipping-label-import-status?hsLang=en) #### Phase 4: Order and Shipping Label Verification [How do I verify 3PL shipping label attachments in my orders?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-verify-3pl-shipping-label-attachments-in-my-orders?hsLang=en) --- ### ⚠️ Troubleshooting upload issues | Issue | Possible Cause | Solution | | --- | --- | --- | | Upload rejected | Wrong file type | Verify file is `.zip` or `.pdf` | | Upload stalls or fails | File too large or corrupted | Recompress or replace the file | | “No S/O found” error | Missing or invalid Sales Order | Confirm the S/O exists before importing | | Missing success message | Network or timeout issue | Refresh and recheck **Import/Export** status | ***Tip:** For more troubleshooting help, check out this guide: [How do I troubleshoot common 3PL Client Portal import issues and follow best practices?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-troubleshoot-common-3pl-client-portal-import-issues-and-follow-best-practices?hsLang=en)* --- ### 🟢 Best practices - Always import **sales orders first**, then shipping labels. - Use **small test batches** for the first upload. - Double-check file names before confirming upload. - Keep label file sizes under **20 MB** for best performance. - Wait at least **30 seconds** before verifying import status. --- ### 📋 Summary | Step | Action | What It Does | | --- | --- | --- | | 1 | Access Import/Export | Opens import interface | | 2 | Select 3PL Documents Import | Displays file options | | 3 | Choose Shipping Label | Prepares system for upload | | 4 | Upload and confirm | Starts label import | | 5 | Wait for success message | Confirms successful processing | - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#main-content) - [ERP](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#erp) - [WMS](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#wms) - [PIM/CC](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#pim-cc) - 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