--- title: How do I partially apply a Credit Memo? description: Here's where you will learn how to partially apply a Credit Memo. --- [Skip to content](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-partially-apply-a-credit-memo#main-content) English Show submenu for translations [More support](https://support.digitbridge.com/digitbridgeclientknowledgebase/kb-tickets/new?hsLang=en) ![white-logo-db.png\]](https://support.digitbridge.com/hs-fs/hubfs/white-logo-db.png?height=50&name=white-logo-db.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.digitbridge.com/digitbridgeclientknowledgebase/kb-tickets/new) - Go to digitbridge.com Go to digitbridge.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [DigitBridge Knowledge Base](https://support.digitbridge.com/digitbridgeclientknowledgebase?hsLang=en) 2. [Accounts Receivable](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable?hsLang=en) 3. [Credit Memo](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable?hsLang=en#credit-memo) # How do I partially apply a Credit Memo? ## Here's where you will learn how to partially apply a Credit Memo. To start, go to **Accounts Receivable \> Receive Payment.** **![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-02-2024-01-06-02-5594-AM.png?width=688&height=904&name=image-png-Apr-02-2024-01-06-02-5594-AM.png)** **Click Add**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-02-2024-01-06-34-5546-AM.png?width=688&height=309&name=image-png-Apr-02-2024-01-06-34-5546-AM.png) Enter the **Customer #**, then **click Load All** to see all open invoices. Go to the **Credits tab** and **select the credit(s)** you want to apply. Once selected, the $ Total will appear in the **Apply** column. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-02-2024-01-09-24-9654-AM.png?width=688&height=917&name=image-png-Apr-02-2024-01-09-24-9654-AM.png) You will notice the **Credit Amount** and **Unapplied amount** above change to reflect the amount. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-02-2024-01-10-17-7097-AM.png?width=389&height=355&name=image-png-Apr-02-2024-01-10-17-7097-AM.png) Going back to the **Invoices** tab, **select an invoice**. You'll see the **Amount Received** amount increase as well as the **Total Payment** amount increase by the amount of that invoice. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-02-2024-01-16-02-9099-AM.png?width=688&height=913&name=image-png-Apr-02-2024-01-16-02-9099-AM.png) Now, try **selecting an invoice or invoices with a total that is greater than the remaining credit amount**. Enter the credit amount in the **Credit** column of that invoice row. When you click out of the field, you will see the **New Balance** column update as well as the **Unapplied** amount and the **Total Credit** amount. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-02-2024-01-24-02-6184-AM.png?width=688&height=771&name=image-png-Apr-02-2024-01-24-02-6184-AM.png) To pay the new balance, **click the arrow in the New Balance** column and the **Payment** column will update. The **Amount Received** and **Total Payment** amounts will also update. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-02-2024-01-25-49-3359-AM.png?width=688&height=763&name=image-png-Apr-02-2024-01-25-49-3359-AM.png) However, if you don't want to use up the entire credit, you can **de-select invoices** to leave you with a remaining credit. To apply your unapplied credit, **type the amount in the Credit column** of that invoice line. The **Unapplied Credit** amount will decrease by that amount and the **Total Credit** will increase by that amount.  ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-02-2024-01-18-17-9949-AM.png?width=688&height=617&name=image-png-Apr-02-2024-01-18-17-9949-AM.png) You will notice that the **New Balance** now shows a negative amount. **Remove the value in the Payment column** (because it is being paid by credit instead). The **New Balance** should be $0. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-02-2024-01-32-26-7896-AM.png?width=688&height=241&name=image-png-Apr-02-2024-01-32-26-7896-AM.png) Go back to the **Credits** tab and **change the amount in the Apply column** to reflect how much of the credit will be used. The **Credit Amount** and **Unapplied** will both update. ***Tip:** If you know you will only be using a small amount of a credit, you can do this when you're in the **Credits** tab the first time.* **![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-02-2024-01-36-48-8034-AM.png?width=688&height=640&name=image-png-Apr-02-2024-01-36-48-8034-AM.png)** **Click Save.** ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-02-2024-01-28-55-9761-AM.png?width=688&height=98&name=image-png-Apr-02-2024-01-28-55-9761-AM.png) **Click Yes**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-02-2024-01-38-20-8537-AM.png?width=449&height=190&name=image-png-Apr-02-2024-01-38-20-8537-AM.png) Your payment has successfully been added. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-02-2024-01-31-45-7028-AM.png?width=348&height=74&name=image-png-Apr-02-2024-01-31-45-7028-AM.png) Back on **Accounts Receivable \> Receive Payment List**, **click Apply** and you'll see your recent transactions appear. One line for each credit used (**Paid By Debit Memo** - you will see there is a remaining balance because the full credit wasn't used) and one line for each invoice paid with a credit (**Paid By Credit Memo **- the remaining balance is 0 because it was paid in full). ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-02-2024-01-41-03-0581-AM.png?width=688&height=336&name=image-png-Apr-02-2024-01-41-03-0581-AM.png) Navigate to **Accounts Receivable \> Credit Memo Issuance.** ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-02-2024-01-43-24-6988-AM.png?width=688&height=905&name=image-png-Apr-02-2024-01-43-24-6988-AM.png) **Click Apply**. We now see an adjusted Credit Memo showing the original amount (**$ Total**), the amount that has been applied to other invoices so far (**$ Applied**), and the remaining balance (**Balance**).  ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Apr-02-2024-01-54-15-4199-AM.png?width=688&height=321&name=image-png-Apr-02-2024-01-54-15-4199-AM.png) The remaining balance can be refunded. This will transfer the remaining balance to a refund receipt. [Read this article to learn how you can refund the balance of that credit memo](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-refund-a-credit-memo?hsLang=en).  --- See related: [How do I create a credit memo?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-create-a-credit-memo?hsLang=en) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#main-content) - [ERP](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#erp) - [WMS](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#wms) - [PIM/CC](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#pim-cc) - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#miscellaneous) - [Email](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#email) - [Inventory](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#main-content) - [Stock](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#stock) - [Case Pack](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#case-pack) - [Create](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#create) - [Edit](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#edit) - [History](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#history) - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#miscellaneous) - [Move](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#move) - [Prepack](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#prepack) - [Product Details](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#product-details) - [Replenish](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#replenish) - [Reports](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#reports) - [Catalog](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#catalog) - [Pricing](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#pricing) - [Labels and Packaging](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#labels-and-packaging) - [Bundles](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#bundles) - [Dropship](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#dropship) - [Cost](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#cost) - [Overview](https://support.digitbridge.com/digitbridgeclientknowledgebase/inventory?hsLang=en#overview) - [Sales](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#main-content) - [Sales Order](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#sales-order) - [Invoice](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#invoice) - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#miscellaneous) - [Reports](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#reports) - [Returns](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#returns) - [Shipping & Fulfillment](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#shipping-fulfillment) - [Sales Channel](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#sales-channel) - [Quotation](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#quotation) - [Sales Reps & Commission](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#sales-reps-commission) - [Informative](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#informative) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#settings) - [Pricing](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#pricing) - [POS Receipts](https://support.digitbridge.com/digitbridgeclientknowledgebase/sales?hsLang=en#pos-receipts) - [Purchasing](https://support.digitbridge.com/digitbridgeclientknowledgebase/purchasing?hsLang=en#main-content) - [Purchase Order](https://support.digitbridge.com/digitbridgeclientknowledgebase/purchasing?hsLang=en#purchase-order) - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/purchasing?hsLang=en#miscellaneous) - [Receiving](https://support.digitbridge.com/digitbridgeclientknowledgebase/purchasing?hsLang=en#receiving) - [Reports](https://support.digitbridge.com/digitbridgeclientknowledgebase/purchasing?hsLang=en#reports) - [Customers](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers?hsLang=en#main-content) - [Create](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers?hsLang=en#create) - [Edit](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers?hsLang=en#edit) - [History](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers?hsLang=en#history) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers?hsLang=en#settings) - [Type](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers?hsLang=en#type) - [Pricing](https://support.digitbridge.com/digitbridgeclientknowledgebase/customers?hsLang=en#pricing) - [Vendors](https://support.digitbridge.com/digitbridgeclientknowledgebase/vendors?hsLang=en#main-content) - [Create](https://support.digitbridge.com/digitbridgeclientknowledgebase/vendors?hsLang=en#create) - [Edit](https://support.digitbridge.com/digitbridgeclientknowledgebase/vendors?hsLang=en#edit) - [Type](https://support.digitbridge.com/digitbridgeclientknowledgebase/vendors?hsLang=en#type) - [Vendor Portal](https://support.digitbridge.com/digitbridgeclientknowledgebase/vendors?hsLang=en#vendor-portal) - [Fulfillment](https://support.digitbridge.com/digitbridgeclientknowledgebase/fulfillment?hsLang=en#main-content) - [Carriers](https://support.digitbridge.com/digitbridgeclientknowledgebase/fulfillment?hsLang=en#carriers) - [Picking, Packing, & Shipping](https://support.digitbridge.com/digitbridgeclientknowledgebase/fulfillment?hsLang=en#picking-packing-shipping) - [Accounts Receivable](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable?hsLang=en#main-content) - [Prepayment](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable?hsLang=en#prepayment) - [Credit Memo](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable?hsLang=en#credit-memo) - [Invoice Payment](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable?hsLang=en#invoice-payment) - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable?hsLang=en#miscellaneous) - [QuickBooks](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable?hsLang=en#quickbooks) - [Returns](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-receivable?hsLang=en#returns) - [Accounts Payable](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable?hsLang=en#main-content) - [A/P Bill](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable?hsLang=en#a-p-bill) - [A/P Deposit](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable?hsLang=en#a-p-deposit) - [Bill Payment](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable?hsLang=en#bill-payment) - [Reports](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable?hsLang=en#reports) - [Vendor Credit](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable?hsLang=en#vendor-credit) - [Cost](https://support.digitbridge.com/digitbridgeclientknowledgebase/accounts-payable?hsLang=en#cost) - [General](https://support.digitbridge.com/digitbridgeclientknowledgebase/general?hsLang=en#main-content) - [Tools & Features](https://support.digitbridge.com/digitbridgeclientknowledgebase/general?hsLang=en#tools-features) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/general?hsLang=en#settings) - [Informative](https://support.digitbridge.com/digitbridgeclientknowledgebase/general?hsLang=en#informative) - [Troubleshooting](https://support.digitbridge.com/digitbridgeclientknowledgebase/troubleshooting?hsLang=en) - [Dashboards](https://support.digitbridge.com/digitbridgeclientknowledgebase/dashboards?hsLang=en#main-content) - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/dashboards?hsLang=en#miscellaneous) - [PIM/CC](https://support.digitbridge.com/digitbridgeclientknowledgebase/dashboards?hsLang=en#pim-cc) - [Warehouse](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse?hsLang=en#main-content) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse?hsLang=en#settings) - [Shipping & Fulfillment](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse?hsLang=en#shipping-fulfillment) - [Locations](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse?hsLang=en#locations) - [Transfer](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse?hsLang=en#transfer) - [Hardware](https://support.digitbridge.com/digitbridgeclientknowledgebase/warehouse?hsLang=en#hardware) - [Content Management](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management?hsLang=en#main-content) - [Catalog](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management?hsLang=en#catalog) - [Channel Attributes](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management?hsLang=en#channel-attributes) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management?hsLang=en#settings) - [Image Management](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management?hsLang=en#image-management) - [Copywriting](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management?hsLang=en#copywriting) - [Product Details](https://support.digitbridge.com/digitbridgeclientknowledgebase/content-management?hsLang=en#product-details) - [Channel Management](https://support.digitbridge.com/digitbridgeclientknowledgebase/channel-management?hsLang=en#main-content) - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/channel-management?hsLang=en#miscellaneous) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/channel-management?hsLang=en#settings) - [Integration](https://support.digitbridge.com/digitbridgeclientknowledgebase/integration?hsLang=en#main-content) - [Integration Setup](https://support.digitbridge.com/digitbridgeclientknowledgebase/integration?hsLang=en#integration-setup) - [QuickBooks](https://support.digitbridge.com/digitbridgeclientknowledgebase/quickbooks?hsLang=en#main-content) - [Miscellaneous](https://support.digitbridge.com/digitbridgeclientknowledgebase/quickbooks?hsLang=en#miscellaneous) - [How Tos](https://support.digitbridge.com/digitbridgeclientknowledgebase/quickbooks?hsLang=en#how-tos) - [Import/Export](https://support.digitbridge.com/digitbridgeclientknowledgebase/import-export?hsLang=en#main-content) - [ERP](https://support.digitbridge.com/digitbridgeclientknowledgebase/import-export?hsLang=en#erp) - [PIM/CC](https://support.digitbridge.com/digitbridgeclientknowledgebase/import-export?hsLang=en#pim-cc) - [Returns](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns?hsLang=en#main-content) - [Receiving](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns?hsLang=en#receiving) - [Create](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns?hsLang=en#create) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns?hsLang=en#settings) - [Overview](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns?hsLang=en#overview) - [EDI](https://support.digitbridge.com/digitbridgeclientknowledgebase/edi?hsLang=en) - [3PL](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#main-content) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#settings) - [Client Guides](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#client-guides) - [Customer Setup](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#customer-setup) - [Catalog](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#catalog) - [Overview](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#overview) - [Tools & Tips](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#tools-tips) - [Outbound Orders](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#outbound-orders) - [Invoices & Billing](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#invoices-billing) - [Inbound Orders](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#inbound-orders) - [Pricing & Fees](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#pricing-fees) - [Email & Notifications](https://support.digitbridge.com/digitbridgeclientknowledgebase/3pl?hsLang=en#email-notifications) - [Dropship](https://support.digitbridge.com/digitbridgeclientknowledgebase/dropship?hsLang=en#main-content) - [Dropship Center](https://support.digitbridge.com/digitbridgeclientknowledgebase/dropship?hsLang=en#dropship-center) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/dropship?hsLang=en#settings) - [Shipments & Invoices](https://support.digitbridge.com/digitbridgeclientknowledgebase/dropship?hsLang=en#shipments-invoices) - [Customer Portal](https://support.digitbridge.com/digitbridgeclientknowledgebase/customer-portal?hsLang=en#main-content) - [Settings & Setup](https://support.digitbridge.com/digitbridgeclientknowledgebase/customer-portal?hsLang=en#settings-setup) - [Orders](https://support.digitbridge.com/digitbridgeclientknowledgebase/customer-portal?hsLang=en#orders) - [Catalog](https://support.digitbridge.com/digitbridgeclientknowledgebase/customer-portal?hsLang=en#catalog) - [Manufacturing](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing?hsLang=en#main-content) - [Getting Started](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing?hsLang=en#getting-started) - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing?hsLang=en#settings) - [Informative](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing?hsLang=en#informative) - [Create](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing?hsLang=en#create) - [Update](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing?hsLang=en#update) - [Reports](https://support.digitbridge.com/digitbridgeclientknowledgebase/manufacturing?hsLang=en#reports) [![digitbridge\_logo\_footer-1](https://support.digitbridge.com/hs-fs/hubfs/digitbridge_logo_footer-1.png?width=287&height=73&name=digitbridge_logo_footer-1.png "digitbridge_logo_footer-1")](http://www.digitbridge.com) DigitBridge.com Help Center Copyright © 2025, DigitBridge