How do I refund a credit card payment?

Here's a guide on how to process a credit card refund.

In the course of creating a refund in the system, it may be necessary to refund a credit card payment. 

If the Paid By method is Credit Card, the Refund Credit Card button will now be clickable. If you're processing transactions outside of DigitBridge, then you're all finished and have made a record of the refund. If you are processing transactions inside DigitBridge, however, then you'll click Refund Credit Card to initiate the refund process to the customer.

This will open a menu showing all transactions for that customer. Identify which one you are refunding. Identify the payment that you want to refund. Before moving forward, make sure that the $ total of the payment is the same as the refund you have generated. Click Refund for that transaction.

This menu will pop up: click Refund again if the amount is correct (and adjust it if it isn't).

Click Yes.