How do I send an ASN via email from DigitBridge?

📧 What is an ASN and Why Email It?

An ASN (Advanced Shipping Notice) is a document that informs a customer or trading partner that a shipment is on its way. If your workflow doesn’t involve EDI or your partner hasn’t integrated into the system yet, you can manually email the ASN PDF from DigitBridge to ensure visibility and compliance.

🧾 Who Uses This?

This guide is for 3PL Providers or DigitBridge users managing outbound shipments who need to send ASN details manually—typically for clients not connected via EDI or for one-off confirmations.

📤 How to Send an ASN via Email

Go to the ASN List
- In ERP, navigate to:
  Shipments → ASN List
Search for the ASN
- Use filters (order number, date, customer, etc.) to locate the correct ASN
- Click into the ASN record to view details
Click “Send via Email”
- At the top or within the action panel of the ASN record, click Send via Email
- This will open an email template with the ASN PDF attached
Customize the Email (Optional)
- Edit the subject line or message body if needed
- Add or remove recipients manually (default will populate from customer contact settings)
Click Send
- When ready, click Send
- You’ll receive a confirmation that the email was successfully dispatched

📝 Notes

Email Templates: Your account may have a default template set for ASN emails. You can adjust this under Admin Tools → Email Template Settings.
Security Tip: Make sure the recipient email address is correct. ASNs contain order and shipping information.

💡 Tips

Want to automate this? Email toggles can be configured in System Settings > 3PL to auto-send ASNs upon shipment.
Need to re-send it? Just follow the same steps and click Send via Email again.

📎 Related Guides

SECOND VERSION

Guide: Sending an ASN via Email from DigitBridge

🔍 What is an ASN?

An Advanced Shipping Notice (ASN) is a document sent to inform a trading partner or client that a shipment has been created and is en route. It typically includes details like tracking numbers, quantities shipped, and expected arrival.

DigitBridge allows you to manually send ASNs via email to your 3PL client or their trading partner — even outside of full EDI automation. This is especially helpful for custom workflows or smaller clients not using EDI systems.

✉️ How to Send an ASN via Email

1. Navigate to the Shipment Screen

Go to ERP > Sales > Shipment Management, or wherever the relevant shipment record was created.

2. Locate the Shipment

Use filters or search fields to locate the shipment tied to the relevant Sales Order. You may want to filter by date, customer, or sales order number.

3. Open the Shipment Record

Click the line item to open the shipment details screen.

4. Click “Action” > “Send ASN Email”

At the top of the shipment record screen, click the “Action” button and select “Send ASN Email.”

📝 Note: You may only see this option if an ASN has already been generated for this shipment. If not, first create one using Action > Generate ASN.

5. Choose or Confirm Recipient

The system will auto-populate the email address from the customer’s profile (or the EDI contact).
You can override or manually enter another address as needed.

6. Review and Send

The email will include standard ASN details like shipment number, tracking number, carrier, and quantities.
You can optionally add comments or attachments (e.g., packing slips).
Click Send.

✅ Result

Your client will receive an email with the ASN information, and a record of the email will be logged under the shipment notes or communications history for audit purposes.

🔔 Tips & Best Practices

Email Toggle: Make sure email notifications are enabled in System Settings under 3PL > Communication Settings (see guide: How do I turn on email notifications for order and inventory updates?).
If you are using EDI integration, this process may be automated — manual emailing is typically used for non-EDI clients or custom exceptions.