--- title: How do I troubleshoot the QuickBooks Connector? description: Here is a step-by-step guide on how to use the QuickBooks Connector. --- [Skip to content](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-troubleshoot-the-quickbooks-connector#main-content) English Show submenu for translations [More support](https://support.digitbridge.com/digitbridgeclientknowledgebase/kb-tickets/new?hsLang=en) ![white-logo-db.png\]](https://support.digitbridge.com/hs-fs/hubfs/white-logo-db.png?height=50&name=white-logo-db.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.digitbridge.com/digitbridgeclientknowledgebase/kb-tickets/new) - Go to digitbridge.com Go to digitbridge.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [DigitBridge Knowledge Base](https://support.digitbridge.com/digitbridgeclientknowledgebase?hsLang=en) 2. 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[How Tos](https://support.digitbridge.com/digitbridgeclientknowledgebase/quickbooks?hsLang=en#how-tos) # How do I troubleshoot the QuickBooks Connector? ## Here is a step-by-step guide on how to use the QuickBooks Connector. **Step 1: Open QuickBooks |** Open the QuickBooks application from your desktop, app folder, or menu bar. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Jul-15-2025-04-46-10-1268-PM.png?width=149&height=291&name=image-png-Jul-15-2025-04-46-10-1268-PM.png) Select the company name and **click Open**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Jul-15-2025-04-46-02-3813-PM.png?width=670&height=399&name=image-png-Jul-15-2025-04-46-02-3813-PM.png) **Log in** with your User ID and Password. **Click OK**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Jul-15-2025-04-45-51-5966-PM.png?width=380&height=242&name=image-png-Jul-15-2025-04-45-51-5966-PM.png) This will open up the QuickBooks homepage.   ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Jul-15-2025-04-45-44-7770-PM.png?width=670&height=396&name=image-png-Jul-15-2025-04-45-44-7770-PM.png) **Step 2: Open QRemote Server |** From your desktop, app folder, or menu bar, open the QRemote Server. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Jul-15-2025-04-45-33-0971-PM.png?width=140&height=71&name=image-png-Jul-15-2025-04-45-33-0971-PM.png) On the left-hand side of your menu bar, you will see a small up arrow. **Click on it, then right-click on the QRemote Server icon**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Jul-15-2025-04-45-17-3674-PM.png?width=175&height=116&name=image-png-Jul-15-2025-04-45-17-3674-PM.png) **Click Show QRemote Server**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Jul-15-2025-04-44-53-9443-PM.png?width=179&height=90&name=image-png-Jul-15-2025-04-44-53-9443-PM.png) This opens the Server page. This typically is what you want this screen to look like - with no red text in the Event Log or Connection Log (disregard the notice at the bottom of the window). ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Jul-15-2025-04-44-39-6410-PM.png?width=536&height=384&name=image-png-Jul-15-2025-04-44-39-6410-PM.png) ***Note:** QRemote for QuickBooks Server may require restarting occasionally when attempting to submit data to QuickBooks.* **Step 3: Open the Connector |** Open the QuickBooksConnector from your desktop, app folder, or menu bar. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Jul-15-2025-04-44-24-2071-PM.png?width=243&height=99&name=image-png-Jul-15-2025-04-44-24-2071-PM.png) This will open the Connector, which will automatically run a test. You'll see large amounts of text appear both in the Connector window (1) and the Server window (2).  ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Jul-15-2025-04-44-15-1984-PM.png?width=670&height=255&name=image-png-Jul-15-2025-04-44-15-1984-PM.png) If no red text appears in either window, everything is working as expected. If red text does appear, you must: **quit the connector, quit the server, and quit QuickBooks**. **Reopen and attempt the test again**. 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