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What are some recommended reason codes for returns?
Here’s a reference guide for setting up return reason codes in DigitBridge, including suggested values and how to use them effectively.
When processing product returns, having clear and consistent reason codes helps teams identify patterns, track issues, and automate decisions like restocking eligibility. This guide outlines recommended return reason codes you can set up in Return Reason Settings, along with suggestions for how to categorize them (product issue, shipping issue, price issue, or other). You’ll also find tips on when to restock returned items based on the reason provided.
You'll want to make sure you create these codes using this guide: How do I set up return reasons?
Recommended Reason Codes & Settings:
| Reason Code | Description | Restock | Product Issues | SHP Issue | Price Issue | Other Issue |
|---|---|---|---|---|---|---|
| CHG_MIND | Customer changed mind | 1 | No | No | No | Yes |
| DEFECT | Product was defective | 0 | Yes | No | No | No |
| DAMAGED | Damaged during shipping | 0 | No | Yes | No | No |
| WRONG_ITEM | Wrong item received | 1 | Yes | Yes | No | No |
| TOO_LATE | Delivered too late | 1 | No | Yes | No | Yes |
| PRICE_ERROR | Incorrect price at checkout | 1 | No | No | Yes | No |
| DUPLICATE | Duplicate order placed | 1 | No | No | No | Yes |
| OTHER | Other (unspecified) | 1 | No | No | No | Yes |