--- title: What are some recommended reason codes for returns? description: Here’s a reference guide for setting up return reason codes in DigitBridge, including suggested values and how to use them effectively. --- [Skip to content](https://support.digitbridge.com/digitbridgeclientknowledgebase/what-are-some-recommended-reason-codes-for-returns#main-content) English Show submenu for translations [More support](https://support.digitbridge.com/digitbridgeclientknowledgebase/kb-tickets/new?hsLang=en) ![white-logo-db.png\]](https://support.digitbridge.com/hs-fs/hubfs/white-logo-db.png?height=50&name=white-logo-db.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.digitbridge.com/digitbridgeclientknowledgebase/kb-tickets/new) - Go to digitbridge.com Go to digitbridge.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [DigitBridge Knowledge Base](https://support.digitbridge.com/digitbridgeclientknowledgebase?hsLang=en) 2. [Returns](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns?hsLang=en) 3. [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/returns?hsLang=en#settings) # What are some recommended reason codes for returns? ## Here’s a reference guide for setting up return reason codes in DigitBridge, including suggested values and how to use them effectively. When processing product returns, having clear and consistent reason codes helps teams identify patterns, track issues, and automate decisions like restocking eligibility. This guide outlines recommended return reason codes you can set up in **Return Reason Settings**, along with suggestions for how to categorize them (product issue, shipping issue, price issue, or other). You’ll also find tips on when to restock returned items based on the reason provided. You'll want to make sure you create these codes using this guide: [How do I set up return reasons?](https://support.digitbridge.com/digitbridgeclientknowledgebase/how-do-i-set-up-return-reasons?hsLang=en) ### Recommended Reason Codes & Settings: | **Reason Code** | **Description** | **Restock** | **Product Issues** | **SHP Issue** | **Price Issue** | **Other Issue** | | --- | --- | --- | --- | --- | --- | --- | | CHG\_MIND | Customer changed mind | 1 | No | No | No | Yes | | DEFECT | Product was defective | 0 | Yes | No | No | No | | DAMAGED | Damaged during shipping | 0 | No | Yes | No | No | | WRONG ITEM | Wrong item received | 1 | Yes | Yes | No | No | | TOO LATE | Delivered too late | 1 | No | Yes | No | Yes | | PRICE ERROR | Incorrect price at checkout | 1 | No | No | Yes | No | | DUPLICATE | Duplicate order placed | 1 | No | No | No | Yes | | OTHER | Other (unspecified) | 1 | No | No | No | Yes | - [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/settings?hsLang=en#main-content) - 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