--- title: Why aren’t my Amazon orders showing up in DigitBridge? description: Here’s a guide explaining one possible cause related to Veeqo API access—and how to fix it by generating a new key. --- [Skip to content](https://support.digitbridge.com/digitbridgeclientknowledgebase/why-arent-my-amazon-orders-showing-up-in-digitbridge#main-content) English Show submenu for translations [More support](https://support.digitbridge.com/digitbridgeclientknowledgebase/kb-tickets/new?hsLang=en) ![white-logo-db.png\]](https://support.digitbridge.com/hs-fs/hubfs/white-logo-db.png?height=50&name=white-logo-db.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.digitbridge.com/digitbridgeclientknowledgebase/kb-tickets/new) - Go to digitbridge.com Go to digitbridge.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [DigitBridge Knowledge Base](https://support.digitbridge.com/digitbridgeclientknowledgebase?hsLang=en) 2. [Channel Management](https://support.digitbridge.com/digitbridgeclientknowledgebase/channel-management?hsLang=en) 3. [Settings](https://support.digitbridge.com/digitbridgeclientknowledgebase/channel-management?hsLang=en#settings) # Why aren’t my Amazon orders showing up in DigitBridge? ## Here’s a guide explaining one possible cause related to Veeqo API access—and how to fix it by generating a new key. If your Amazon orders usually sync through Veeqo but have stopped appearing in DigitBridge, the most likely cause is an inactive Veeqo API key. #### Why does this happen? Veeqo requires users to log in at least once every 30 days to keep API access active. If no login occurs in that time, the API key is invalidated and cannot be restored. This is part of Veeqo's security policy. Once an API key is inactive or deleted, it must be replaced with a new one. --- ### How to generate a new Veeqo API key: 1. Log into your Veeqo account. 2. Navigate to **Settings** \> **Users**. 3. Find the user profile that needs API access. You can use your own profile or create a new one for the integration. 4. Click the user to open their details. 5. Scroll down to the **API Key** section. 6. Click **Refresh API Key** to generate a new key. ***Warning:** The new key **will only be shown once**. Be sure to copy and save it securely. If you lose it, you’ll need to generate a new one again.* --- ### Update your DigitBridge integration: - In DigitBridge, go to **Commerce Central**. - Click **Settings \>** **Channels** **\> Channel Integration**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-19-2025-05-48-39-2241-PM.png?width=249&height=948&name=image-png-Aug-19-2025-05-48-39-2241-PM.png) - Select your **Veeqo Amazon** channel. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-19-2025-05-49-59-7695-PM.png?width=1704&height=835&name=image-png-Aug-19-2025-05-49-59-7695-PM.png) - In the **Basic Settings** tab, click **Edit**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-19-2025-05-52-23-9881-PM.png?width=1717&height=827&name=image-png-Aug-19-2025-05-52-23-9881-PM.png) - In the **Store Key** field, paste your new Veeqo API key. - Click **Save**. ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-19-2025-05-53-15-3425-PM.png?width=1691&height=683&name=image-png-Aug-19-2025-05-53-15-3425-PM.png) This message should appear at the top of your screen: ![](https://support.digitbridge.com/hs-fs/hubfs/image-png-Aug-19-2025-05-53-28-8100-PM.png?width=476&height=96&name=image-png-Aug-19-2025-05-53-28-8100-PM.png) Your Amazon orders should begin syncing again after this update. ***Tip:** It's best practice to **log out, refresh,** and **log back in** to DigitBridge after making an update like this one.*   - 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