3PL Provider Service User Guide

Overview

The 3PL service in DigitBridge offers a comprehensive set of tools to help third-party logistics providers manage logistics on behalf of their clients—from inventory setup to order fulfillment, invoicing, and returns.

DigitBridge supports both 3PL Providers and their clients with role-specific interfaces, including a self-service 3PL Client Portal, real-time QuickBooks syncing, and robust API/EDI integrations for seamless order handling.

By centralizing operational data and automating key workflows, DigitBridge helps 3PL Providers reduce manual work, improve transparency, and increase billing accuracy at scale.

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Key Features

✅ Product & Inventory Setup

• Add individual or bulk products via ERP or the 3PL Client Portal

• Automatically assign item type and customer SKUs

• Use P/O import to initialize inventory

▶️ See: How do I create a new SKU for a 3PL customer?
▶️ See: How do I assign existing SKUs to 3PL customers?
▶️ See: How do I manage products from my 3PL clients?

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💰 3PL Pricing & Storage Fees

• Configure inbound/outbound processing, restocking, and storage fees

• Apply aging-based daily storage charges

• Generate customer-specific invoices automatically

▶️ See: [How do I create a 3PL price chart?]
▶️ See: [How are daily storage fees calculated and invoiced?]

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📦 Sales Order Fulfillment

• Accept orders via portal, manual entry, CSV, API, or EDI

• Automate pick ticket generation and warehouse routing

• Integrate with WMS for real-time shipment sync and ASN creation

• Automatically generate and sync invoices to QuickBooks or EDI

▶️ See: [How do I create and fulfill a 3PL sales order?]

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🔄 Ecommerce & EDI Integration

• Connect to clients' ecommerce stores or EDI partners

• Auto-download orders, sync shipments, and export invoices

• Eliminate manual processing for channel-based logistics

▶️ See: [How do I manage 3PL Agency orders through ecommerce and EDI?]

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🔁 Returns & Receiving

• Handle bulk return processing with auto-invoicing

• Process inbound P/Os from clients with receiving invoice creation

• Maintain accurate stock counts and audit trails

▶️ See: [How do I process returns in the 3PL module?]
▶️ See: [How do I receive inventory from 3PL clients?]

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👤 3PL Client Portal

• Clients can add products, place orders, submit returns, and view all logistics documents

• Access real-time inventory, shipments, invoices, and P/O activity

• Download reports and CSVs for full transparency

▶️ See: How do I use the 3PL Client Portal?

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Who is this for?

• 3PL Providers who manage logistics for multiple brands or retailers

• Ecommerce brands who outsource fulfillment to third parties

• Operations teams that need real-time visibility and automated billing

• Accountants and bookkeepers syncing 3PL data to QuickBooks or EDI systems

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Want to get started?

Check out these setup guides:

• How do I configure 3PL system settings in ERP?

• How do I create a 3PL Warehouse (as a 3PL provider)?

• How do I add new 3PL products to the system?

• How do I assign 3PL pricing by SKU or customer?