How do I manage returns in DigitBridge?

DigitBridge offers several ways to handle returns, depending on how the item was fulfilled and how you prefer to process inventory and refunds.

Below is a breakdown of available return options, organized by workflow:

Return Creation Options

• How do I create a return in ERP?

• How do I create a return in WMS?

• How do I create an RMA from an invoice?

• How do I use the Express Return feature?

Return Handling & Processing

• How do I manually receive a product return?

• How do I close a return?

Refund Management

• How do I manage Refund Receipts?

• How do I refund a credit card payment?

• How do I refund a Credit Memo?
• How do I refund prepayments?
• How do I refund an A/P Deposit?

Consignment Return Options

• How do I use the Return All consignment order tool?

• How do I process the return of a Consignment Order?

• How to process a partial consignment return

Return Setup and Automation

• How do I set up return reasons?

• What are some recommended reason codes for returns?

• What is the Restock column in Return Reason Settings?

If you’re unsure where to begin, we recommend starting with one of the return creation methods above—then follow the steps for receiving, closing, and optionally issuing refunds.

Need help with a return scenario not listed here? Reach out to your account manager, and we’ll guide you through it.